Refund & Cancellation Policy

1. General Refund Policy

A customer may request cancellation before the purchased service has been activated, provisioned, delivered or assigned. If the service has not yet been provisioned, the request will be reviewed and, where eligible, the payment may be refunded to the original payment method.

2. Activated or Provisioned Services

Once a VPS, cloud server, RDP, IP address, software licence, configuration, setup service or similar digital service has been activated, provisioned, delivered or assigned to the customer, it is generally non-refundable.

• Server resources may be reserved immediately after an order is processed.
• IP addresses, licences and third-party resources may involve non-recoverable costs.
• A refund will not normally be provided because the customer no longer needs the service after activation.

3. Duplicate or Incorrect Payment

If a customer is charged more than once for the same order, or an incorrect amount is received due to a verified payment-processing issue, the customer should contact support with the order ID and payment details. After verification, any eligible excess payment will be refunded.

4. Service Not Delivered

If payment is successfully received but we are unable to provide the purchased service, the customer may choose, where reasonably possible, an equivalent replacement service or a refund of the eligible amount.

5. Cancellation Requests

Cancellation requests should be submitted as soon as possible. A cancellation request does not automatically guarantee a refund. If provisioning or delivery has already started or completed, the order may no longer qualify for cancellation or refund.

6. Non-Refundable Situations

Refunds may be declined in situations including:

• The service has already been activated, provisioned or delivered.
• Suspension or termination occurred because of misuse, abuse, prohibited activity or violation of applicable service terms.
• The customer provided incorrect configuration, compatibility or operating-system requirements.
• The customer changed their mind after the service was delivered.
• Charges relate to consumed usage, setup, licences, IP resources or other non-recoverable costs.

7. Refund Processing Time

Approved refunds will be initiated to the original payment method. After a refund is initiated, the time required for the amount to appear in the customer's account may depend on the bank, UPI provider, card issuer or payment gateway.

8. Payment Disputes

Customers should contact our support team before raising a payment dispute or chargeback so that we can review the order, payment and service-delivery records and attempt to resolve the matter.

9. Contact Us

For cancellation or refund requests, please provide your order ID, registered contact details, payment reference and a short explanation of the issue.